Jitab Privacy Policy — How Your Data Is Protected

Your personal information is a trust you place in us at jitab. Here you can find a clear, straightforward overview of what data we collect, why we collect it, and how we keep it safe.

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Right to Erasure

Jitab's Commitment to Protecting Your Data

A quick overview of how we protect your personal information.

Fully Encrypted Storage

Every piece of personal data stored on jitab is protected with 256-bit SSL encryption. Passwords are never stored in plain text — they are always saved in hashed format.

No Data Sold to Third Parties

Your name, phone number, email, and transaction details are never sold or shared with advertisers or third parties. This is a core principle at jitab.

Your Data, Your Control

You have the right to view, correct, or request deletion of your stored data at any time. Simply contact our support team.

Minimal Data Collection Policy

Only the minimum necessary information is collected. Requesting unnecessary data goes against jitab's policy — every piece of information has a specific purpose.

Round-the-Clock Security Monitoring

Jitab's security team monitors systems 24/7. Any unusual access or activity is detected and acted upon immediately.

Transparent Data Use Policy

You are always told clearly what each piece of data is used for. There is no need to guess what we do with your information — it is all laid out right here.

1

Introduction

Welcome to jitab. This Privacy Policy explains what information is collected when you use the jitab platform, how it is used, and how it is kept secure.

By registering with jitab, you agree to this privacy policy. Protecting your data is not just a legal obligation for us — it is a fundamental commitment to our users.

This policy is written in plain English so that all users in Bangladesh can easily understand it. If any part is unclear, feel free to reach out at support@jitab.best.

jitab never sells your data. Information is never shared with third parties for advertising purposes. These two principles are the foundation of our policy.

2

What Information We Collect

Jitab only collects the information that is strictly necessary. Full details are provided below:

Data Type Purpose of Use Type
Name & Date of Birth Identity Verification & Age Confirmation Required
Mobile Number Account Verification & Contact Required
Email Address Notifications & Customer Support Required
National ID Card Identity Verification Before Withdrawal Required
Payment Information Deposit & Withdrawal Processing Required
Betting History Account Management & Dispute Resolution Required
Device & IP Information Security & Fraud Prevention Required
Browsing Behavior Platform Development & Experience Improvement Optional

Identity verification documents (such as photos of your national ID) are stored encrypted on secure servers once verification is complete. No staff member can access these documents directly — they are used solely through the approved verification process.

3

How Your Information Is Used

Jitab uses your information only for specific purposes. No data is ever used for unrelated activities. The primary use cases are:

Account Management
To manage registration, login, identity verification, and the day-to-day operation of your account.
Transaction Processing
For processing deposits, sending withdrawals, and maintaining transaction records.
Customer Support
To answer your questions, resolve issues, and manage support tickets.
Fraud & Security
To detect suspicious activity, ensure account security, and prevent money laundering.
Platform Improvement
To analyze user experience and improve the platform. All analysis is carried out with personal identities kept anonymous.
Communication & Notifications
For important account updates, promotional notifications (if you have given consent), and security alerts.

You can opt out of marketing or promotional communications at any time from your account settings. However, important account-related notifications cannot be disabled, as they are essential for your security.

4

Data Sharing Policy

Jitab does not sell your personal information to any third party. In limited circumstances, certain data may be shared:

  • Payment Processors: Necessary transaction information is shared with bKash, Nagad, or your bank to process deposits and withdrawals. This information is used solely for the purpose of completing transactions.
  • Identity Verification Services: Documents may be processed with approved verification partners for KYC purposes. These partners are bound by strict confidentiality agreements.
  • Legal Authorities: Information may be disclosed when legally required, such as pursuant to a court order, a valid regulatory request, or a criminal investigation.
  • Anti-Money Laundering: We may be obligated under international law to report suspicious financial transactions to the relevant authorities.

Outside of the situations listed above, your data will not be shared anywhere else. We never share your information with advertising companies, data brokers, or affiliate marketers.

jitab will never ask for your password or full payment details by email or phone. If you receive any such communication, treat it as fraudulent.

5

Data Security Measures

Jitab uses industry-leading security measures to protect your data, with safeguards applied at both the technical and administrative levels:

  • Encryption in Transit: All data transmitted between your browser and jitab's servers is encrypted using TLS 1.3.
  • Encryption at Rest: All data stored on our servers is secured with AES-256 encryption.
  • Two-step verification: An additional verification step can be enabled when logging into your account.
  • Firewall & DDoS Protection: Advanced firewalls are in place to prevent server attacks and unauthorized access.
  • Regular Security Audits: Periodic penetration testing is conducted by third-party security specialists.
  • Staff Access Controls: Only authorized personnel may access specific data. All access is logged.

In the event of a security breach, affected users will be notified promptly and provided with guidance on the necessary steps to take.

6

Cookies & Tracking Technologies

The jitab website and app use cookies and similar technologies. Cookies are small text files stored on your device. Here is how we use them:

Optional cookies can be disabled at any time from your browser settings. However, disabling essential cookies may prevent you from logging into your account.

7

Your Data Rights

As a jitab user, you have full rights over your own data. To exercise any of these rights, send a request to support@jitab.best:

1
Right to Access

You can request to know what information jitab holds about you. A response will be provided within 30 days.

2
Right to Rectification

You can request that any incorrect or incomplete information be corrected. It is our responsibility to ensure your data is accurate.

3
Right to Erasure

After your account is closed, you may request deletion of your personal data. Due to legal obligations, certain information may need to be retained for a specified period.

4
Right to Restrict Processing

In certain circumstances, you can request that the use of your data be restricted.

5
Right to Portability

You may request a copy of your data in a structured, machine-readable format.

6
Right to Object

You can object to marketing communications or profiling. These preferences can also be managed from your account settings.

8

How Long Your Data Is Retained

Jitab does not retain data longer than necessary. Retention periods vary depending on the type of information:

  • Account Information: For as long as your account remains active. After account closure, you may request deletion, though certain data may be retained for up to 5 years for legal compliance.
  • Transaction Records: A minimum retention period of 5 years is mandatory under financial regulations.
  • Identity Verification Documents: Up to 5 years after verification is complete.
  • Support Contact: 2 years from last contact.
  • Log Files & Security Data: 1 year.

Once the retention period ends, data is securely deleted or anonymised. If you have questions about how long specific data is kept, please contact support.

9

Protection of Minors' Data

Jitab strictly prohibits anyone under 18 from participating on the platform. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account on jitab, that account will be immediately closed, all collected data will be deleted, and any transactions will be voided.

If you suspect that a minor is using jitab, please notify us at support@jitab.best.

Parents are encouraged to use parental controls on their devices. Keep your jitab account protected with a strong password and out of reach of children.

10

Privacy Policy Updates

Jitab may update this privacy policy as needed. If any significant changes are made, all active members will be notified by email or in-app notification.

Continued use of the platform after any changes have been made constitutes acceptance of the updated policy. If you do not agree with a change, you have the right to close your account.

The date of the most recent update will always be shown at the top of this page. To view an older version, contact support.

11

Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated privacy team:

Email: privacy@jitab.best

General Support: support@jitab.best

We aim to respond to all privacy-related requests within 30 days. For complex requests that require more time, you will be notified in advance.

The information on this page is presented in English as a general guide. In the event of any legal dispute, jitab's original legal documents shall prevail.

FAQs

Answers to common questions about betting and account management.

When a match is cancelled or abandoned, jitab follows its established settlement rules. As a general rule, if 90% or more of the match has been completed, the result is settled based on the score at that point. If the match is abandoned before that threshold, the full stake is typically refunded. For live betting, rules may differ slightly — live bets may be settled based on events that occurred up to the point of abandonment. In cricket, matches recalculated using the Duckworth-Lewis method are settled according to the revised target. For detailed settlement rules on specific matches or sports, please contact support.

On the login page, click the "Forgot Password?" link. Then enter the mobile number or email address you used when registering. jitab will send you an OTP (one-time code) — use it to set a new password. The OTP typically arrives within 5 minutes. If it doesn't, check your spam folder or request a new one. If you no longer have access to the mobile number or email you registered with, contact us at support@jitab.best with your national ID details — we will verify your identity and help you recover your account. For security reasons, account resets are not performed over the phone or via chat without identity verification.

Your Data Rights — Quick Reference

An overview of the control you have over your data on jitab.

Request to Access Data
Email us at privacy@jitab.best — we will respond within 30 days.
Data Correction
Request directly from Account Settings or by contacting support.
Data Deletion Request
After closing your account, submit a request to privacy@jitab.best.
Marketing Opt-Out
Update your notification preferences from account settings.
Data Export
To request a copy of your data, email privacy@jitab.best.
Any Questions
For any questions about our privacy policy, reach us at support@jitab.best.

Your Data Is Safe — Join jitab With Confidence

SSL protection, a strict no-data-sale policy, and full Bengali-language support — your privacy is our priority at jitab.

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